Depending on the registration options available at your child's school or camp, registration priority will be handled differently, but usually, online registrations are prioritized. First come, first served !
2. Paper registration - only if a reply coupon is supplied
IMPORTANT : In case of disparity between the paper registration document and the information posted on our website, the online version will be considered correct.
***ACT OF GOD - CASE OF UNFORSEEN CIRCUMSTANCES***
Please note that in the event of unforeseen circumstances beyond our control (ex: pandemic, flood, fire, cancellation by a higher authority, etc.) and until the resolution of the situation, we apply a special policy related to cancellations of extracurricular activities. No reimbursement will be made except for a few exceptions (eg: 6th year child leaving for secondary without the possibility of transferring the credit to another child from the same family).
If the situation does not allow providers to be physically present in a school, classes will be resumed online with a schedule that will be sent by email if the type of class allows it. The terms of recovery will be sent within a reasonable time.
If it is impossible to complete the session within a reasonable time (eg: more than a month) with a physical presence at the school and the type of course does not allow an online alternative (eg: sport), a credit will be applied in your account in proportion to the remaining courses which can be used for online activities or for years to come. Exceptional requests for reimbursement (leaving high school without the possibility of transmitting the credit) must be made by email and the penalty policies will be applied.
Absence due to illness (ex: gastro, flu, Covid-19 with or without quarantine, etc.) will be treated as a normal absence, with no credit or refund applicable. See section If the child is absent.
* Educ-Action adds a 10$ fee for every late registration because it causes a surplus of administrative work.
ONTARIO area: No refund. Credit only.
Each registration includes a portion of the non-refundable file opening and processing fee valued at $ 10.
The opening of a file fee (10$) and an penality fee of 10% of the total amount per activity is included in the activity fee, no matter which mode of registration is used (on-line, by phone or with paper coupon) or which method of payment is chosen.
Educ-Action will credit the parent’s Educ-Action account for the amount paid for the cancelled activity and will contact the parent (by phone or email) to offer available alternatives.
If the alternative activity costs less than the initial choice, the residual credit will be left in the parent account for a future registration.
If the alternative activity costs more, the parent will have to pay the difference following the 48 hrs of registration without any other administrative fee. After the 48 hours, late fee may apply.
All credits are visible online when the parent is connected to their Educ-Action account. This credit is valid for any future registration, for any child of that family. The system automatically uses the credited amount when calculating the balance due for a registration to a new activity.
The calculation of the refund is only applied to the remaining weeks of the activity, minus the registration fee of 15$ and the penality fee of 10%.
Ex: 8 week session priced at $100.00 and unregistration after 2 of 8 weeks :
$100 - $10 Account fee = $90 for 8 weeks, therefore 6 weeks = 67.50$ minus the 10% admin fees = 60.75$ to be refunded for the remaining 6 weeks
The electronic credit will be visible in the client’s account within 5 working days after the cancellation (balance amount preceded by « - » ) .
Example: a credit of $25.00 will appear as « - $25.00 »
Educ-Action will send a reminder email to the parents that the activities will be starting but it is the responsibility of the children to present themselves to their activity. Educ-Action cannot be held responsible if a child forgets or chooses not to attend the activity. We suggest that the parents do the following:
No refund or credit will be given to the parent whose child is absent from his extracurricular activity for one of the following reasons:
* A credit or refund will be issued if the child is not able to participate in more than three consecutive classes for medical reasons.
*There may be the possibility of an online make up class depending on the supplier.
** If a field trip or other special event is organized by the school resulting in the absence of 50% or more of the group of children enrolled in an activity, the activity will be retaken at a later date.
** If this special activity results in the absence of less than 50% of the group, the activity will not be retaken by the specialized supplier.
If your child misses a class because of an error on the part of the Educ-Action team, animators or school staffs, please contact us at 514-731-2242 x0 to evaluate possible solutions.